Career Opportunities
Branch Manager – Watertown
Purpose:
Guide and manage branch office in providing quality service to members in account transactions, loan applications, and new accounts. Solve problems within established policies and guidelines. Manage branch with less than ten full-time employees.
Duties and Responsibilities:
- Maintain a highly motivated, well-trained staff, maintaining effective employee relations.
- Apply and evaluate policies and procedures for the branch. Ensure that the branch is in compliance with federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.
- Evaluate the job performance of branch office staff to ensure quality of work and service to members.
- Monitor branch activity, including number of transactions, volume, teller errors, loan volume, teller and loan personal sales, and new accounts.
- Monitor key products and sales within branch to ensure profitable and sound business practices and a high quality of service for members.
- Manage the security and safety of the branch. Examine and monitor security and safety policies and procedures on an on-going basis.
- Ensure that staff receive on-going training on security and robbery procedures.
- Schedule adequate staff to ensure efficient branch operation.
- Conduct loan interviews. Process, approve and/or close loans.
- Monitor branch operations to ensure a consistent, professional approach.
- Assist staff or members in solving complex account problems.
- Perform all other duties as required by supervisor.
Personal Banker – Watertown
Purpose:
Meet with members of the credit union. Provide account information by phone or in person, as well as information on the full range of credit union products and services. Open accounts for members, resolve issues, and professionally handle the members’ daily needs. Provide a variety of transactional services to members including loan interviews and loan closings.
Duties and Responsibilities:
- Provide in-person and by-telephone general and specific service-related information concerning credit union products or policies
- May reply to email or other electronic requests submitted by members, again providing professional, prompt, efficient, and accurate service and information
- Respond to members’ requests, problems, and complaints, resolving issues, and/or directing them to the appropriate person for specific information and assistance.
- Open new accounts and service existing accounts. Set up new account files and provide members with all necessary information for membership.
- Handle requests from members for transfers of shares to loan payments, share withdrawals, check requests, CD transactions, line of credit advances, and any other requests received from members.
- Take loan applications and close loans.
- Educate members on credit union products and services based on member’s needs that are obtained from member interviews and/or review of member’s account.
- Up-to-date and comprehensive knowledge on all credit union products, services and on all related policies, procedures, rules, and regulations.
- Provide information on investment alternatives to members wishing to deposit funds with the credit union.
- Research accounts for deposit, withdrawal, and loan-payment discrepancies.
- Assist members in balancing their accounts.
- Assist members in opening certificates of deposits (CDs) and individual retirement accounts (IRAs) and further documentation of deposits/withdrawals.
- Perform any and all other duties as assigned by supervisor.
Interested applicants should submit a cover letter and resume to:
hr@areafcu.org OR
Area Federal Credit Union
Attn: Human Resources
PO Box 1495
Aberdeen, SD 57402-1495
*All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected
veteran.